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Privacy Policy

Your privacy is important to us. This policy explains what personal data we collect from you and how we use it.

Last updated: 16 October 2025

1. Introduction

This Privacy Policy applies to the website hd.claims. "HD Claims" is a trading style of Walker Wise Solicitors ("we", "us", "our"), a firm authorised and regulated by the Solicitors Regulation Authority. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what personal data we collect, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

2. Who is the Data Controller?

For the purpose of the UK GDPR, the data controller is Walker Wise Solicitors. Our registered office is located in Lancashire. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at hello@hd.claims.

3. What Information Do We Collect?

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, and title.
  • Contact Data: Includes address, postcode, email address, and telephone numbers.
  • Case Data: Includes any information you provide to us about your housing disrepair issue when you make an enquiry, such as details about your landlord, the nature of the disrepair, and its impact on you.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website.

4. How We Use Your Information

We use the information we collect about you for the following purposes:

  • To assess your potential housing disrepair claim and provide you with initial legal advice.
  • To contact you in response to your enquiry made via our contact form, claim form, or by phone.
  • To manage your case and provide legal services to you if you become a client, which is governed by our client care letter and terms of business.
  • To improve our website and services by analysing how visitors use our site.
  • For marketing purposes, but only where you have given your explicit consent to receive such communications.

5. Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., when you submit our claim form).
  • Contract: Where we need to process your data to perform a contract we are about to enter into or have entered into with you (i.e., to provide you with legal services).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

6. Data Sharing and Disclosure

We will not sell or rent your information to third parties.

We may pass your information to third parties in the course of managing your legal claim, including:

  • Barristers, expert witnesses (such as surveyors), and other legal professionals.
  • Courts and tribunals.
  • Third-party service providers acting as processors who provide IT and system administration services.
  • Our regulators, including the Solicitors Regulation Authority (SRA) and the Information Commissioner's Office (ICO).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, legal, accounting, or reporting requirements. By law, we have to keep basic information about our clients (including Contact, Identity, and Case Data) for six years after they cease being clients.

8. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

To exercise any of these rights, please contact us at hello@hd.claims.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

10. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@hd.claims.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk.